FAQ.

Why choose us?
We make the client our number 1 priority and your satisfaction is what we strive for. We want to help your project grow with a professional, creative, visually welcoming, functional and practical website.

How long does it take?
We try to work to your own timescale. If you have a deadline we will try to meet it. However if you don't then we will always be happy to inform you how long it will take. Please bare in mind that timescales will depend on how quick you can get data & images to us.

Do we need to meet face to face to go through the design? No everything can be done via email. You start by using our simple to use contact form and we guide you through the rest. Once your site is complete, we place it online in a folder that only you and ourselves can see.

Is designing the website all you do?

No. We can register the domain on your behalf, we arrange the hosting, design, and of course implement the site. Once active you can purchase our services to manage the site. This covers any updates to the content you want to make ie new services, any problems ie links stop working, ensure the code of the site is correct as browsers constantly keep evolving and more.

I already have a site - can you help?
Yes. We can maintain the site for you or give your site a face lift with a redesign.

Will my site appear on Search Engines?
Yes we put a lot of effort in to getting your site as high as possible on Search Engines. We are even open to you suggesting your own tags. Also for 2 weeks after launch we use Google to closely monitor trawl errors. This were Google has encountered problems when browsing your site.

Who supplies the wordings and photos
You - the client does. We would prefer you to do this via email. We would prefer the wordings to be on a MS Word document or similar. If you do how ever have any problems we are of course on hand to help.

What if I don't like the design?
From the very first contact we will work closely with you. At every opportunity we welcome your input. If you don't like something, we will work tirelessly to make it right. Also you can of course provide your own design.

I only have a small to medium sized business, how will a website help?
A professional looking website together with the right domain name and hosting will not only help your business grow but also give you a professional look to compete with anyone. Once your site is loaded you will be appearing on sites such as Google.

What are the costs for a website design? Is it true there are hidden costs?
All costs are explained upfront. What we tell you is what you pay. Costs varies on the size and style of your site.

What do I need on my site? Apart from the obvious, we can help you decide what you need on it from databases, to the ability to have a live agent to help users.

Will everyone see the same site?
We live in a ever growing mobile world. We can make your site appear the same on every size screen. However larger sites may need customising to appear on mobiles and tablet.
When it comes to desktop and laptop monitors, we test your site on as many different browsers and resolutions as possible. However from time to time difficulties such as browser behaviours and toolbars may alter your site beyond our control.

Will the site always be accessible?
No web design or hosting company can guarantee to be online 100% of the time. However the chances of it going offline are slim. And of course if it does we will be on hand to help.

Can Flash animation be used?
Yes. However we will not build a site 100% using flash. This is because Search Engines have difficulty in reading the site resulting in a poor listing on their sites. We can use small graphics etc at your request though.

Can I see my visitor stats and Search Engine stats?
Yes. We can provide you with various options with regards to stats.

Can I integrate Facebook, Twitter etc with my site?
Yes. Even if you don't have a Facebook, Twitter, Flickr page etc, we can can create and integrate it to your site. We also cover managing the page in our management package.

Can I accept credit card payments on my site?
Yes. We will discuss the various options available to you at the start of the process.

How many pages am I allowed?

We offer 3, 5, 10 & unlimited page packages. The more pages you have the more a Search Engine will look at your site.

How do I keep the site up to date?
We offer a management service for a small fee. However if you wish you can use a Content Management System (CMS) to update the site yourself. This can be at extra cost to yourselves or provided by ourselves. Most CMS come with instructions.

Do I need to have knowledge of html etc to have a site?
No. We can manage the site for you. Or a CMS will enable you to use a graphic based editor.

Do you advertise or create pop ups on my site?
No. The only link to our site will be on the bottom in the footer. This will either be a small logo or text. All other ads, i.e Google Ads will be at your request.

Can I have emails with my site?
Yes - a unlimited amount. They can even come specific ie joe@yourdomain.co.uk or sales@yourdomain.co.uk helping you give that professional appeal. We also can provide you with anti spam features as well as managing your emails under our management service. This includes once a week checks on your email account.

Do I own the site?
Yes. Right from the moment you send payment on day one, we work for you. Should for any reason you wish to transfer to anyone else or manage the site yourself, you will receive a digital copy of the site as well a copy of all documentation we have on file.

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Above information is taken from Wikipeadia and can be viewed here.

Cookies We Use

Software we use to maintain the site may place cookies on your computer but these will expire at the end of your session. This includes our CMS and payment partners - Google Wallet and Paypal. The latter are used in order to keep a running track on any items you wish to purchase of use and store it in your "cart". These expire at the end of the session and there is no further action for you to take. Other cookies detailed to the left may be placed on your system by our CMS that last longer than your session, but again no action needs to be taken by yourself. Although cookies cannot be harmful, we respect your privacy and online safety and would never put your data, details or computer at risk.

What to Do Now

As explained above there is no action you need to take immediately, unless you do not agree to the placing of cookies. If you do not agree then you can either leave the site or amend your system settings to block cookies. Doing so may prevent the site from operating smoothly. If you accept cookies please simply continue to browse the site. If you have any questions relating to cookies on your own site that we may be building for you please contact us.

INDEX WEB DESIGNS

Email us: sales@indexwebdesigns.co.uk
Facebook: Index Web Designs
Twitter: Index Web Designs
Location: Bootle, Merseyside

All images of used on this web page are property of Index Web Designs and SA Photography.
Images should not be used with out first contacting Index Web Designs or SA Photography. For more images by SA Photography visit her Facebook page.

What We Do:

We design, redesign and manage your website. We build websites using the latest HTML5 and CSS3 language and all of our websites are fully responsive.

All our packages come with unlimited email addresses giving your business a professional feel it deserves. Our packages also come with free hosting included in the price. No domain name? No worries. Our packages include a maximum 2 year domain name!


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